Job Description

Service Writer

Service Writer for a Commercial Trailer Shop

Interstate Utility Trailer, a full-service commercial semi-trailer dealership, has an excellent opportunity for an Inside Sales person for our Franklin OH service center.

Benefits:

• Medical Plan
• Dental Plan
• Vision Plan
• Paid Vacation
• RX Coverage
• 401(K) Plan with Employer Match
• Company-paid life insurance
• Short-Term Disability coverage

Major responsibilities:

• Meet and interact with customers, listen to their questions and concerns and provide timely responses.
• Educate clients about the company's products, services and offers.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns and resolve customer grievances.
• Serve as a customer relationship manager.
• Providing written estimates of equipment damages and replacement parts requirements to affect repairs to damaged commercial trailers and associated equipment.
• Communicating with customers on repair progress
• Reviewing and closing equipment work orders.
• Reviewing and prioritizing equipment repair write-ups.

Qualifications:

• Must have a valid driver's license
• Strong Computer skills
• Good written and oral communication skills and eagerness to improve
• Strong listening skills as they relate to workload, time management, and setting priorities in an unsupervised environment
• Effective problem-solving, conflict resolution, and negotiation skills
• Strong mechanic background
• Mechanical aptitude
• Experience in truck and trailer repair is a plus
• Experience writing commercial estimates
• Self Motivated
• Must be able to work independently

Physical Requirements:

• Sitting, Standing, Stooping/Kneeling for extended amounts of time.
• Reaching with arms and hands
• Lift up to 50 pounds
• Must be able to work independently

EEO M/F/Veterans/Disabled and other protected categories

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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