Job Description

Training & Development Manager

Department: Training & Development 

Reports to: Chief Deposit Officer

Supervises: Training Manager 

Status: Full-Time / Exempt / Onsite in Sanford

Must already be authorized to work in the United States. Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior customer experience expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Partners Bank is seeking a dynamic and strategic Training & Development Manager to lead the design, development, and delivery of innovative learning programs that strengthen employee performance, elevate customer experience, and drive business growth.

This role is responsible for building a comprehensive training framework that supports sales effectiveness, cross-functional knowledge, leadership development, and business development skills across the organization. The ideal candidate is a collaborative leader who is passionate about developing people, enhancing customer experience, and fostering a strong, relationship-driven community banking culture.

Summary for the Training and Development Manager: 

Training Strategy & Program Development

• Design and implement a comprehensive training and development strategy aligned with the Bank’s strategic goals
• Develop structured onboarding, cross-training, and continuous learning programs for all roles
• Build and maintain training curriculum focused on deposit growth, lending knowledge, and relationship banking
• Assess training needs across departments and develop targeted learning solutions

Sales & Customer Experience Training

• Create and deliver impactful sales training programs that promote relationship-based selling and deepen customer engagement
• Lead initiatives to enhance customer experience, ensuring employees consistently deliver exceptional service
• Partner with leadership to reinforce a strong sales and service culture across all branches and customer contact points

Leadership & Management Development

• Experienced with the development of management/leadership training programs to develop current and emerging leaders
• Provide coaching and development resources focused on effective communication, accountability, team engagement, and performance management
• Support succession planning by identifying and developing high-potential employees

Cross-Training & Operational Excellence

• Promote and implement cross-training initiatives to improve operational flexibility and employee knowledge
• Ensure employees have a strong understanding of bank products, services, and processes across departments
• Collaborate with Compliance and Risk teams to ensure all training meets regulatory requirements

Business Development Support

• Partner with business lines to develop training that supports business development efforts, including community engagement and relationship building
• Equip employees with tools and confidence to identify new opportunities and expand existing relationships
• Support community banking initiatives through education and engagement strategies

Program Management & Evaluation

• Manage training schedules, materials, and delivery methods (in-person, virtual, and self-paced)
• Measure training effectiveness using feedback, performance metrics, and business outcomes
• Continuously improve programs based on data, employee feedback, and evolving business needs

Job Requirements for the Training and Development Manager:

• Bachelor’s degree in business, education, human resources, or related field (or equivalent experience)
• Minimum of 5–7 years training & development experience, preferably in banking/financial services
• Proven experience in: 
• Sales training and coaching
• Leadership and management development
• Customer experience training
• Cross-functional training initiatives
• Connecting job function to Bank profitability

• Strong leadership and facilitation skills with the ability to engage diverse audiences
• Deep understanding of relationship banking and business development principles
• Ability to translate strategy into actionable training programs
• Excellent communication, presentation, and interpersonal skills
• Strong organizational and project management abilities
• Passion for employee development and building a high-performance culture

Work Environment

• In office position, with travel to branch locations across Maine and New Hampshire as needed
• Occasional evening or weekend events to support training or community engagement initiatives

This Job Description for the Training and Development Manager st describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

  Our generous benefits are listed on our website: Partners.Bank/about/careers/

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