Job Description

Job Description

Job Description

Description:

COMPANY DESCRIPTION:

Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness.

POSITION SUMMARY:

Under the supervision of the Thrift Store Manager, the Floor Associate is to deliver excellent customer service by stocking sales floor with merchandise, answering customer questions and assisting customers locate specific items.

WORK PRINCIPLE:

Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.

THRIFT STORE FLOOR ASSOCIATE ESSENTIAL FUNCTIONS:

• Provide excellent customer service.
• Cashier, as needed.
• Keep displays neat & full of merchandise.
• Be alert for shoplifters and price tampering.
• Keep sales floor clean and orderly at all times.
• Assist other departments/positions, as needed.
• Communicate regularly with management about store issues.
• Actively engage customers on sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met.
• Respond to customer inquiries/complaints immediately, if needed, or in a timely manner.
• Maintain safety as well as all health and security policies and procedures.
• Conduct other tasks and projects as assigned by the Thrift Store Manager/Supervisor.
• Commitment to URM mission, vision, and core values.
• Encourage guests in their faith and growth in Jesus Christ.

THRIFT STORE FLOOR ASSOCIATE PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Must be able to lift 50 lbs.
• Requires regular standing, walking, sitting, crouching, stooping, speaking, hearing and seeing.
• Requires manual dexterity for regular repetitive finger motion and frequently reaching, pulling, pushing and lifting of objects and operating equipment
• May be exposed to handling hazardous materials such as broken glass

THRIFT STORE FLOOR ASSOCIATE WORK ENVIRONMENT:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lit, and ventilated.
• This position works predominantly indoors in a store, warehouse, or dock environment all of which are high traffic settings involving people, equipment and/or machinery.
• May be exposed to dust in the performance of certain duties.
• Noise levels are considered moderate to high.
• May be exposed to extreme temperatures both hot and cold (variable weather).

THRIFT STORE FLOOR ASSOCIATE EXPERIENCE/EDUCATION/LICENSURES/CERTIFICATIONS:

• High school diploma or equivalent, required.
• No experience is required.

THRIFT STORE FLOOR ASSOCIATE KNOWLEDGE/SKILLS/ABILITIES:

• Ability to communicate effectively both orally and in writing.
• Fluency in Spanish highly, preferred.
• Excellent basic math skills, required.
• Must have a strong work ethic and be able to work at a fast pace.
• Must be detail oriented, have strong customer service and organizational skills.
• Must have strong time management skills and the ability to multi-task in a high volume environment.

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