Job Description

Spa Manager

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Spa Manager at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will direct all areas of spa operations.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. What will you be doing?

• Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists
• Create and uphold departmental policies, procedures, and standards
• Monitor and insure proper handling of membership inquiries
• Develop and implement promotional programs with marketing department
• Assist w/ special events as necessary
• Maximize spa revenues by tracking trends and thinking creatively
• Ensure safety and security for spa guests and associates
• Ensure proper maintenance of facility and equipment and report problems to engineering immediately
• Monitor inventory, ordering systems, and issuing of products and supplies
• Serve as a liaison between management, staff, and guests
• Monitor and ensure high standards of treatments and personnel
• Develop and implement new spa services
• Complete weekly payroll reports and daily timecard maintenance

What do you bring to the role?

• Minimum of 3 years Spa management experience
• Luxury hotel experience preferred
• College graduate or professional certifications in spa treatments preferred
• Prior experience with Book 4 Time software
• Prior P&L experience and responsibility
• Excellent communication skills, both written and verbal
• Strong sales and marketing skills
• Strong interpersonal and leadership skills

What's in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.

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