Job Description

Benefits:

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job Title: IT Systems Administrator

Location: Hybrid (Boston, MA area) Department: IT / Operations Reports To: VP of Engineering

About the Role

We are seeking an IT Systems Administrator to help manage and mature FacilityGrid’s internal IT operations. This role will own day-to-day systems administration — MDM enrollment, device fleet management, helpdesk support, identity and access management via Microsoft Entra ID, and application inventory. You will be the go-to person for keeping our team productive, secure, and well-equipped.

FacilityGrid is an AI-first company. We expect every team member — including IT — to actively leverage AI-based tooling to work faster, automate routine tasks, and solve problems more effectively. Candidates who are already comfortable using AI assistants in their daily workflow, or who are genuinely eager to start, will stand out.

This is a hands-on role with significant growth potential. You will build processes and tooling that scale as the company grows, working closely with engineering leadership to align IT operations with our security posture.

Key Responsibilities

Employee Lifecycle & Helpdesk

Own the end-to-end IT onboarding and offboarding process — account creation, equipment provisioning, access grants, orientation, and deprovisioning

Serve as primary point of contact for internal IT support requests

Triage, diagnose, and resolve hardware, software, network, and access issues

Maintain a ticketing workflow and knowledge base for common issues and procedures

Escalate complex issues to engineering or vendor support as appropriate

Coordinate with HR and department leads to ensure smooth transitions for new hires, role changes, and departures

Device & Fleet Management

Deploy and manage MDM solution (Intune/JAMF) for macOS and Windows endpoints

Maintain device inventory, lifecycle tracking, and hardware procurement processes

Configure and enforce device policies (encryption, OS updates, endpoint protection)

Handle device imaging, configuration, and decommissioning

Manage peripheral and accessory inventory

Maintain backup and recovery procedures for endpoint data

Identity & Access Management

Administer Microsoft Entra ID (Azure AD) for user lifecycle management (provisioning, deprovisioning, group management)

Configure and maintain SSO (SAML/OIDC) integrations for downstream SaaS applications

Manage conditional access policies and MFA enrollment

Maintain access reviews and ensure least-privilege principles across the application portfolio

Support SCIM provisioning integrations where available

Support platform migrations and tenant configuration projects (e.g., Google Workspace to Microsoft 365)

Networking & Infrastructure

Troubleshoot basic network issues (VPN, Wi-Fi, DNS, DHCP) for remote and on-site employees

Support VPN and zero-trust network access tooling (Tailscale)

Coordinate with ISPs, hardware vendors, and software support for procurement, renewals, and issue resolution

Maintain documentation for network configurations and access procedures

Application Inventory & SaaS Management

Build and maintain an inventory of all SaaS applications in use across the organization

Track licensing, cost, ownership, and renewal dates for each application

Identify redundant, unused, or shadow IT applications and recommend consolidation

Coordinate with department leads to understand application needs and usage

Implement security configurations and access controls as directed by leadership

Qualifications

Required

2–4 years of experience in IT administration, helpdesk, or systems administration

Hands-on experience with Microsoft Entra ID (Azure AD) — user management, group policies, SSO configuration

Experience with at least one MDM platform (Intune, JAMF, Kandji, Mosyle)

Comfortable supporting macOS and Windows environments

Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams)

Strong troubleshooting skills across hardware, software, and network issues

Clear written and verbal communication skills

Willingness to use AI-based tools (e.g., ChatGPT, Copilot, Claude) as a core part of your workflow for troubleshooting, automation, and documentation

Basic scripting ability (PowerShell, Bash, or Python) to automate routine tasks and system administration workflows

Preferred

Experience with platform or email migrations (e.g., Google Workspace to Microsoft 365)

Familiarity with SCIM provisioning and SAML/OIDC SSO configuration

Experience with IT asset management tools (GLPI, Snipe-IT, or similar)

Experience in a SaaS or technology company environment

Familiarity with Tailscale or similar zero-trust network access tools

Experience coordinating with hardware/software vendors and ISPs

Key Competencies

Strong attention to detail and follow-through

Self-directed — you can own a problem from ticket to resolution

Empathetic support style — you help people, not just fix machines

Organized and process-oriented with good documentation habits

Eager to learn and grow into more complex infrastructure and security work

Why Join Us

Build IT operations from the ground up at a growing SaaS company

Broad exposure across identity management, device fleet, networking, and SaaS administration

Opportunity to grow into senior IT or security engineering roles

Work alongside a modern engineering team that values automation and developer experience

Flexible work from home options available.

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