Job Description
HVAC Service Manager
Location: 450 Centerwood Rd, Windsor, SC 29856
Job Type: Full-Time
Department: Operations
Reports To: VP of Operations
Why Join Carolina HVAC & Electrical?
Because here, we do things the right way.
We believe in people, process, and purpose — and our mission drives everything we do:
We build trusting relationships by showing up, doing great work, and treating people right.
We live out our 5 G’s of Success every day:
| Grit | We push through challenges with determination and commitment. |
| Growth | We learn, adapt, and find better ways to serve. |
| Generosity | We give freely — with our time, effort, and heart. |
| Greatness | We hold ourselves to a standard of excellence in everything. |
| Gratitude | We stay thankful — for our people, our work, and our opportunities. |
Job Summary
We are looking for an HVAC Service Manager to lead, coach, and grow our HVAC service team at Carolina HVAC & Electrical.
This role is responsible for daily service operations, technician performance, customer experience, and profitability . You’ll work closely with dispatch, technicians, and leadership to ensure service calls are run efficiently, customers are cared for properly, and technicians are supported, trained, and held accountable.
If you’re passionate about leadership, systems, craftsmanship, and people — this role puts you at the center of it all.
What You’ll Be Doing
Team Leadership & Development
Service Operations & Performance
Customer Experience & Issue Resolution
Safety, Quality & Compliance
Job Requirements
Bonus Skills (Not Required, But Valuable)
The Work Environment
Compensation & Benefits
Performance Scorecard
The HVAC Service Manager role is results-driven. Performance is measured weekly using a clear scorecard. The Service Manager is expected to know these metrics, manage to them daily, and take corrective action when performance trends off target.
Weekly Service Scorecard
| |
Recall Rate <1%
Billable % >80%
Service NPR ≥ 80/hr.
Maintenance NPR >10/hr.
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