: Expected 03 month contract with possible extension Job Description Pay Rate: $49.51 – $58.29/hr the pay rate may differ depending on your skills, education, experience, and other qualifications. Featured Benefits: Medical Insurance in compliance with the ACA 401(k) Sick leave in compliance with applicable state, federal, and local laws We are seeking a detail-oriented and execution-focused Customer Domain Specialist to join the CX SWAT team. This role is responsible for ensuring the accuracy, consistency, and integrity of the Customer Domain across systems, processes, and ongoing initiatives. Operating as part of a SWAT team, the specialist will focus on resolving data, system, and process discrepancies that impact customer information and downstream operations. The role will act as a central control point across business and technology teams to ensure that customer data and related processes are reliable, aligned, and scalable. Position Performance Measures Customer Data Accuracy Rate (%) – Target: ≥ 98% accuracy across key attributes (billing, shipping, pricing, tax, hierarchy) SOP Compliance Rate (%) – Adherence to defined customer data governance processes Number of audit gaps identified in customer domain processes Customer Domain Initiative Success Rate (%) -% of initiatives delivered on time and meeting defined objectives Dependency Risk Mitigation (%) – % of risks/issues proactively identified and mitigated Responsibilities Customer Domain Ownership & Integrity Own theaccuracy and consistency of customer dataacross systems and platforms Ensure alignment of customer records, hierarchies, and attributes across all touchpoints Identify and resolvedata discrepancies, duplication, and inconsistencies Act as part of aCX SWAT teamto investigate and resolve critical customer domain issues Performroot cause analysison system, data, and process-related defects Drive quick resolution in collaboration with cross-functional teams Data Governance & Controls Establish and enforcedata standards, definitions, and governance practicesfor the customer domain Define and monitordata quality rules, validations, and controls Partner with IT and data teams to ensure proper system configurations and data flows Initiative Oversight (Customer Domain) Review allin-flight initiatives impacting customer data and systems Ensure changes align withdefined data standards and do not introduce inconsistencies Act as a gatekeeper for customer domain-related changes Cross-Functional Coordination Collaborate withproduct, engineering, operations, finance, and vendor teams Ensure consistent understanding and usage ofcustomer data across functions Drive accountability for data quality and issue resolution Monitoring & Reporting Track and report ondata quality metrics(accuracy, completeness, duplication, error rates) Proactively identify risks and trends impacting customer data integrity Provide regular updates to leadership on issue status and improvements Define and documentstandard operating proceduresfor customer data management Identify opportunities tostreamline processes and reduce manual intervention Drive continuous improvement in customer domain operations Other duties as assigned Qualifications 5+ years of experience in data management, business analysis, operations, or customer domain roles Strong understanding of master data management (MDM) and data governance principles Proven experience in data quality management, reconciliation, and issue resolution Experience working with customer data platforms, ERP/CRM systems, or Customer 360 environments Strong analytical and problem-solving skills with attention to detail Experience in Agile/Scrum environments preferred Retail or distribution industry experience is a plus Excellent communication and stakeholder management skills #J-18808-Ljbffr
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