Under general supervision from the Director or Assistant Director of Gaming & Regulatory, assumes managerial control and responsibility over Gaming Agent staff at an assigned gaming facility. Ensure compliance with Tribal/State Gaming Compact, Community Ordinances, and the Minimum Internal Control Standards. This job class is treated as FLSA Exempt and will require response to work-related issues outside the standard workweek.
Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.
Knowledge of Federal, State, and other applicable gaming laws and regulations.
Knowledge of casino internal controls and operational procedures, gambling and gaming practices, equipment and devices.
Knowledge of documentation/record keeping principles and practices.
Knowledge of basic law enforcement principles, practices and procedures, and investigation principles and practices.
Knowledge of monitoring techniques for possible illegal gaming practices and devices.
Knowledge of security practices including surveillance equipment and its usage.
Knowledge of public relations/customer service practices and procedures.
Skill in establishing and maintaining effective working relationships with Federal, State and Community regulatory agencies, upper management, co-worker, and the general public.
Skill in preparing and maintaining reports and documentation necessary for regulatory audits.
Skill in mentoring, counseling, evaluating, and preparing timely and effective performance evaluations.
Skill in written and oral communications necessary for training, report writing, documentation, explanation of practices, policies and procedures.
Skill in observing/monitoring employees and customers for compliance with gaming regulations internal controls, and management practices.
Skill in applying public relations/customer services techniques in responding to inquiries from a variety of sources.
Skill in utilizing customer service/public relations techniques in responding to inquiries and complaints from customers, employees and regulatory agents.
Skill in applying investigative techniques and practices.
Ability to interact with diverse groups of people in a professional manner in order to resolve problems related to assignments.
Ability to supervise and maintain good working relationship with staff and other Tribal Gaming officials.
Ability to use personal computer and related software (such as: MS Word, Excel) to maintain records and create timely, meaningful reports.
Ability to operate two-way radio and to appropriately conduct surveillance activities.
Ability to stand and walk for extended periods of time.
Ability to operate standard gaming equipment such as slots machines and video gaming machines.
Minimum Qualifications:
Education: An Associate's degree in Gaming, Business Management, Criminal Justice or closely related field. BA Degree in related field preferred.
Experience: Three (3) years' full-time experience as a gaming supervisor required.
Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.
Special Requirements:
Requires being able to work on all shifts, all days of the week.
Employment is contingent upon successful completion of an extensive background check and drug screening.
Must be able to obtain and maintain SRPMIC and State Gaming Licenses.
Requires working in facilities with exposure to secondary smoke.
Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.
SRPMIC is an Equal Opportunity/Affirmative Action Employer. Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.
In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).
Documents may be submitted by one of the following methods:
1) attach to application
2) fax (480) 362-5860
3) mail or hand deliver to Human Resources.
Documentation must be received by position closing date.
The IHS/BIA Form-4432 is not accepted.
Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.
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