Job Description

Call Center Representative

Storti Quality provides critical infrastructure and inspection services to major utilities throughout New Jersey and New York. The Call Center Rep will be responsible for working in our Hawthorne, New York call center that helps with scheduling and record keeping of customer appointments. This is a great opportunity for entry level candidates looking to get started in the customer service field.

Pay Rate is $20/hr

Magnolia River Services, Inc. (Magnolia River) was founded in 2000 and is headquartered in Decatur, Alabama. Magnolia River is an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries.

Responsibilities of the Call Center Rep:

• Answer inbound calls from customers looking to schedule appointments.
• Make outbound calls to set up appointments.
• Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
• Accurately track scheduling information on Excel Spreadsheets.
• Communicate with service technicians to ensure they arrive at proper location to perform work.
• Maintains confidentiality of customer's nonpublic information.
• Provides written and verbal responses to customer inquiries as needed.
• Additional job duties as assigned. Able to demonstrate a willingness to learn.
• Computer proficiency is essential.
• Able to adhere to schedules, multitask, and meet deadlines.
• Demonstrates excellent listening and customer service skill.
• Professional communication skills (both verbal and written).
• Able to work in a fast-paced team environment.
• Able to handle conflict and an ability to diffuse upset customers.

Requirements of the Call Center Rep:

• High School diploma or GED is required
• 3 years of customer service-related experience in a high volume call environment
• Strong Microsoft Excel experience
• Strong Outlook experience
• Ability to learn new technologies and systems easily
• Solid work history and tenure
• Bilingual (Spanish and English) Preferred

Perks:

• Hybrid Schedule
• Weekly incentive bonuses

Benefits:

• We offer health, dental, vision, life, and more as a comprehensive benefits package
• Paid time off

Schedule:

• Monday - Friday; work from home on Friday; opportunity for OT with a rotating Saturday schedule

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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