Call Center Representative Job at Lap of Love, Houston, TX

aklBczY2YUozdjh1c0oreEZZUDM5Q2dsRWc9PQ==
  • Lap of Love
  • Houston, TX

Job Description

Join Lap Of Love As A Call Center Representative And Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is fully remote and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

  • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
  • Provide customer service by engaging in positive interactions with pet families
  • Answer a high volume of customer service calls in a work from home/remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document the pet's medical information and schedule appointments in an effective manner
  • Meet all productivity, quality, and performance standards
  • Go above and beyond to provide stellar customer service to pet families and our veterinarians
  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
  • Other duties may be assigned to the employee to ensure the highest standard of customer service
Lap of Love

Job Tags

Remote work

Similar Jobs

Earth Irrigation & Landscaping LLC

Nursery manager Job at Earth Irrigation & Landscaping LLC

We are a a landscaping and irrigation company in South Texas that has been in business since 1983 and are looking for a nursery/greenhouse operations manager. This candidate would need 3 + years experience and be able to converse in both Spanish and English. Our nursery... 

Guru Schools

SAP FI/CO Lead Job at Guru Schools

 ...Design and provide support for reports, interfaces, and enhancements.Prepare technical design documents and detailed specification for necessary ABAP programming.General Ledger and financial consolidationAsset accountingBank accountingAR/AP Skills: SAP FI/CO,S/4

BC Tech Pro

Mobile Laptop/Desktop Repair Technician Job at BC Tech Pro

A nationwide tech services company is seeking a Computer Field Technician to perform hardware repairs and installations on laptops and desktops. This position requires prior hands-on experience with computer hardware and local travel, as the technician will visit multiple... 

Curant Health

Junior Financial Analyst Job at Curant Health

 ...features.Direct message the job poster from Curant HealthJOIN A LEADING HEALTHCARE COMPANYCurant Health is searching for a Financial Analyst (Data) to join its team in Smyrna, GA.At Curant Health, were a mission-driven specialty pharmacy and analytics company... 

Marriott

Night Auditor & Hotel Operations Job at Marriott

 ...Marriott Hotels - 4020 West Boy Scout Boulevard - Responsibilities: Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.; Process all payment types such as room charges, cash, checks, debit, or credit.; Process...