Call Center Representative Job at Lap of Love, Houston, TX

aklBczY2YUozdjh1c0oreEZZUDM5Q2dsRWc9PQ==
  • Lap of Love
  • Houston, TX

Job Description

Join Lap Of Love As A Call Center Representative And Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is fully remote and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

  • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
  • Provide customer service by engaging in positive interactions with pet families
  • Answer a high volume of customer service calls in a work from home/remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document the pet's medical information and schedule appointments in an effective manner
  • Meet all productivity, quality, and performance standards
  • Go above and beyond to provide stellar customer service to pet families and our veterinarians
  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
  • Other duties may be assigned to the employee to ensure the highest standard of customer service
Lap of Love

Job Tags

Remote work

Similar Jobs

Willow House Preschool & ELC

Early Childhood - Teacher Job at Willow House Preschool & ELC

 .... Duties Coordinate and implement educational curriculum by developing classroom activities...  ...appropriate practices and early learning standards Lead by example; encourage...  ...experience. Associates Degree in early childhood education or related field of study with... 

Villa Hope

2nd and 3rd shift Residential assistant Job at Villa Hope

 ...Bonus!! Villa Hope is hiring Residential Assistants for all shifts. If your passion is to help those in need, we feel that we have...  ...Schedule: 8 hour shift Shortened weekend shift of 6 hours Evening shift Night shift Rotating weekends/holidays Education... 

Next Level Resources

Senior Staff Accountant - CPA Firm Job at Next Level Resources

 ...Job Description Job Description Agrowing CPA firm is seeking a Senior Staff Accountant who will manage accounting, tax, and advisory responsibilities for assigned clients. This position is hybrid , works alongside a talented and friendly accounting team, and... 

Tap Healthcare Solutions

Pharmacy Technician Job at Tap Healthcare Solutions

 ...About the job Pharmacy Technician Position Overview Tap Healthcare Solutions is seeking a detail-oriented Pharmacy Technician to join the team at Seaside Hospital in Seaside, Oregon . In this role, you will assist pharmacists in preparing and dispensing... 

K.A. Recruiting

Clinical Laboratory Scientist OR CLS Outside of Bakersfield Job at K.A. Recruiting

 ...Job Description NEW Clinical Laboratory Scientist OR CLS Opening at a non-profit, 100 bed hospital located outside of Bakersfield! This hospital offers a full range of services including Emergency, Acute Care and Intensive Care, Physical Therapy, Radiology,...