Call Center Customer Service Representative Job at Swoon, Deerfield, IL

aUlRbTVxYUIzdm90c0pHMkVJNzEvU1V2
  • Swoon
  • Deerfield, IL

Job Description

***This is a short-term, 4 week contract - potential for fully remote

Job Description:

BASIC SKILLS: Computer, phone, Intermediate Excel skills (managing and reviewing large sets of data, v-lookups, pivot tables, checking for duplicates, etc.

SUMMARY of ROLE: Worker will be provided list of urgent recalls, need to contact Walgreens stores that have this item, speak to manager, and ensure items are taken off of the shelves and disposed of properly.

SOFT SKILLS: Strong communication, organization, independent worker, flexible on time

• Primary responsibility: Track all Pull & Quarantines and recall actions from start to finish, ensuring tasks are completed on time, and actively follow up on recalls until substantiation is confirmed.

• Coordinate and share Pull & Quarantines/Recall communications with internal teams and field operations, ensuring information is clear and timely.

• Act as a point of contact between Compliance and other teams (Operations, Merchandising, Supply Chain, Quality, Technical) during Pull & Quarantines/Recall events.

• Assist with creating and updating compliance communications, SOPs, and Job Aids.

• Help maintain tools and systems that support compliance tracking and reporting.

• Support team projects and initiatives across the entire Retail Compliance team.

• Assist with other areas of retail compliance, such as alcohol, food safety, tobacco, lottery, and other regulated categories.

• Follow up on actions to help ensure they are completed and properly documented.

• Keep organized records to support audits, reviews, and reporting.

• Keynote: Pull & Quarantines/Recalls can occasionally occur outside of normal business hours, including evenings and weekends. The coordinator must be available to respond as needed, though these events are rare.

Job Tags

Temporary work, Remote work, Flexible hours, Afternoon shift

Similar Jobs

Whittlesea Checker Taxi

Independent Contract Taxi Driver - Reno, NV Job at Whittlesea Checker Taxi

Looking for a career change? Need to make more money? Need a flexible schedule? Become a Professional Driver. Whittlesea Taxi is a local company providing professional transportation to area residents and businesses. There are many driving options out there, but only...

HAN Staff

CLS-Clinical Laboratory Scientist Job at HAN Staff

 ...Health Advocates Network is urgently hiring CLS. Must have 1 year of CLS experience. Pay Rate: $ 1,523 weekly Specialty: CLS Shift: 12hr DAY 13 Week Contracts and more available! Qualification and Requirements: ~ Authorized to work in... 

Partners In Diversity, Inc.

Call Center Customer Service Representative Job at Partners In Diversity, Inc.

 ...CLASS STARTING APRIL 2026 We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area....  ...expectations Combines knowledge of product, good work ethic, effective time management skills, and human relations... 

Virginia Commonwealth University Health Systems

Laboratory Scientist/MLS/CLS/MT - Chemistry - PRN (8 weekly hours) - Weekend Nights Job at Virginia Commonwealth University Health Systems

 ...BSCLS) from an accredited program or a Bachelor's Degree in a Biological Science* in addition to graduation from an NAACLS-accredited CLS/MT certificate program OR Bachelor's Degree in a Biological Science with 5 or more years of on the job training in a hospital health... 

AIG

Senior Forensic Analyst Job at AIG

 ...Senior Forensic Accounting Analyst Join AIG's Forensic Accounting Unit as a Senior Forensic...  ...findings into a loss measurement. Compute alternative measurement computations to assist...  ...Ready to take your career to the next level? We would love to hear from you. For...